General Warranty Policies
- A valid proof of purchase from Baby Tula is necessary for all warranty claims.
- Any item that is a counterfeit, has been altered, or purchased secondhand will not be accepted for warranty.
Our products are handmade and may have slight variations in appearance or otherwise that do not affect their use or safety. Normal wear and tear, fabric fading, minor size differences, wrap nubs or flaws, and sewing varieties are common and can be expected to occur. In the rare instance in which there is a legitimate manufacturing issue or flaw, we will work with you to provide you with a comparable exchange.
Failure to adhere to the suggested washing instructions may result in damage to the product, which can compromise its performance, functionality, or integrity. If a customer does not follow the washing instructions provided by the manufacturer, it may void the warranty for the affected product. Team Tula reserves the sole right to confirm the cause of damage by way of inspection of the item.
Please review these terms carefully for important terms and conditions.
Limited One-Year Warranty
The following Baby Tula products have a limited one-year warranty against manufacturing flaws: Explore Carriers, Tula Lite Carriers, Free-to-Grow Carriers, Standard Carriers, Toddler Carriers, Preschool Carriers, Ring Slings, and Signature Carriers.
Limited 30-Day Warranty
The following Baby Tula products have a limited 30-day warranty against manufacturing flaws: Tula Blankets, Infant Inserts, Seat Extenders, Tula Mini Toy Carriers, Hip Pouches, Accessories and Replacement Hoods.
How to Submit a Warranty Claim
To initiate a warranty claim, you are required to send an email to our Customer Care Specialists at email@example.com with all of the following information: (1) order number; (2) date of purchase; (3) product name; (3) SKU/item number; (4) description of the issue. In addition, you must provide a valid receipt or proof of purchase. Once our Customer Care Specialists have reviewed your claim, they will issue a determination via email.
We are not responsible for warranty coverage for products not specifically listed above or for incomplete or late warranty claims.