Returns & Cancellations
General Policies - Returns, Exchanges, and Cancellations
- A valid proof of purchase from Baby Tula is necessary for all returns, exchanges, and warranty claims.
- Any item that is a counterfeit, has been altered, or purchased secondhand will not be accepted for return, exchange, or warranty.
- We reserve the right to cancel any order, upon notice to you. Any order canceled by Baby Tula will not be shipped and will be fully refunded.
- No cancellations or changes can be made to orders placed with expedited (2-Day) shipping
- Before placing your order, please double-check your purchase and shipping address. Once an order is placed, we are not able to modify or cancel an order.
- Please contact our Customer Care team at email@example.com with any questions about your order.
All Carriers and Ring Slings
Returns and Exchanges within 30 days: You may return all carriers and ring slings, in their original packaging, within 30 days of purchase for a full refund or exchange. Purchase must be made from Baby Tula directly.
Customers are responsible for shipping and handling costs associated with any return or exchange.
New unused blankets that are purchased through Baby Tula may be returned for a full refund, or exchanged for an in-stock blanket, if returned in their original packaging, within 30 days of purchase. The customer is responsible for return shipment and handling costs.
You may return all accessories within 30 days of purchase for a full refund or exchange the accessory for an in-stock print. The customer will be responsible return shipment and handling costs. (Accessories include, but are not limited to, Infant Inserts, Replacement Parts, Seat Extenders, Tula Mini, and Hip Pouches).
Please submit returns through our return portal found here. Once you provide the order information, Baby Tula will issue a return label. You will then need to print the return label and apply it to the outside of the package to be returned. Any package returned without a valid return label issued by Baby Tula clearly marked on the outside of the package, will be .
For US customers submitting returns, please allow approximately 3-5 business days from receipt at our warehouse for your return to be processed and approximately 5-7 business days thereafter for refunds to be applied to the original form of payment, minus any charges for shipping and handling or exchanges. This process may take longer for international orders. For returns outside the US, please contact Customer Care directly at firstname.lastname@example.org.
Before placing your order, please double-check your purchase and shipping address. Once an order is placed, we are not able to modify or cancel an order.
No cancellations or changes can be made to orders placed with expedited (2-Day) shipping.
If you require assistance with an order, please reach out to our Care Specialists at email@example.com. Our Customer Care hours are Monday - Friday 8:30 am PST to 4:30 pm PST. Due to high volume, our response time may take up to 2 business days.