Returns & Cancellations
General Policies - Returns, Exchanges, and Cancellations
- A valid proof of purchase from Baby Tula is necessary for all returns, exchanges, and warranty claims.
- Any item that is a counterfeit, has been altered, or purchased secondhand will not be accepted for return, exchange, or warranty.
- We reserve the right to cancel any order, upon notice to you. Any order canceled by Baby Tula will not be shipped and will be fully refunded.
- In many cases, we are unable to make any additions to an order or to make any alterations to billing and shipping information once an order has been placed. If changes are necessary after an order has been placed, you should attempt to cancel your order using the instructions listed below under “Cancellations”, so that you can reorder with the correct details.
- Please contact our Customer Care team at help@babytula.com with any questions about your order.
Returns Policy
All Carriers and Ring Slings
Returns and Exchanges within 30 days: You may return all carriers and ring slings, in their original packaging, within 30 days of purchase for a full refund or exchange, with free return shipping within the US. Purchase must be made from Baby Tula directly.
Customers from outside the US are responsible for shipping and handling costs associated with any return or exchange.
Blankets
New unused blankets that are purchased through Baby Tula may be returned for a full refund, or exchanged for an in-stock blanket, if returned in their original packaging, within 30 days of purchase. The customer is responsible for return shipment and handling costs.
Accessories
You may return all accessories within 30 days of purchase for a full refund or exchange the accessory for an in-stock print. The customer will be responsible return shipment and handling costs. (Accessories include, but are not limited to, Infant Inserts, Replacement Parts, Seat Extenders, Tula Mini, and Hip Pouches).
Return Instructions
Please submit returns through our return portal found here. Once you provide the order information, Baby Tula will issue a return label. You will then need to print the return label and apply it to the outside of the package to be returned. Any package returned without a valid return label issued by Baby Tula clearly marked on the outside of the package, will be .
For US customers submitting returns, please allow approximately 3-5 business days from receipt at our warehouse for your return to be processed and approximately 5-7 business days thereafter for refunds to be applied to the original form of payment, minus any charges for shipping and handling or exchanges. This process may take longer for international orders. For returns outside the US, please contact Customer Care directly at help@babytula.com.
Cancellations
Once an order is placed, we may not be able to honor a cancellation request. Our goal is to prepare orders for shipment as quickly as possible and once orders are sent to fulfillment for processing, we cannot change or cancel the order.
To request an order cancellation, please reach out to our Customer Care Specialists as soon as possible so they can attempt to intercept your order before it begins processing.
All cancellation requests must be emailed to help@babytula.com with the subject line “Cancel Order ####” with your order number. Please include your order number in both the subject and body of your email. Once your order has been cancelled, we are unable to reactivate the same purchase again.
If we are able to cancel your order, you will receive a confirmation email and your refund will be processed back to your original payment method. Refunds are placed immediately but may take approximately to 3 – 5 business days, or longer in some cases, to be processed by your banking institution and returned to your original form of payment.