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Shipping & Returns

TULA Baby Carriers

Customer satisfaction is a top priority at Baby Tula. We strive to offer the highest quality products for caregivers and their babies. If you are experiencing difficulty using your Baby Tula product or have questions, please contact us prior to returning so we can assist you by emailing help@babytula.com.

Shipping

We offer FREE SHIPPING on orders $39+ within the USA.*

Shipping times:

  • Domestic shipping takes approximately 3 - 5 business days. (Plus fulfillment time: total delivery time of approximately 6-10 business days.)
  • We offer UPS 2-day shipping for expedited orders. If you need it quicker, we also have a select number of carriers on Amazon Prime.
  • Due to high demand, fulfillment is approximately 3 - 5 business days.
  • International Shipping varies, but generally takes 10 - 30 business days.

*International shipping cost varies and is calculated upon checkout, based on your location and order details. For better shipping times and rates, we recommend visiting this link to view our international websites, and ordering directly from your regional Baby Tula site. Please note that if customs fees are incurred for any international order, they are the responsibility of the customer, as Baby Tula has no way of predicting or controlling these fees. Please note some items within your order may ship separately.

Once your order has been fulfilled, you will receive a separate shipment confirmation email with included tracking information. Expedited shipping methods may not be available on orders sent to US territories and APO/FPO/DPO.

Baby Tula is not responsible for shipping delays caused by third party companies such as USPS or UPS.


General Policies

  • Proof of purchase from Baby Tula is necessary for all returns, exchanges, and warranty claims.
  • Any item that has been purchased secondhand will not be accepted for return, exchange, or warranty.
  • We reserve the right to cancel any order. Any order canceled by Baby Tula will not be shipped and will be fully refunded.
  • Any item that has been used, washed, or altered will not be accepted for any return or exchange, unless the one-year warranty described following applies.
  • We are unable to make any additions to an order once it has been placed or make any alterations to billing and shipping information. Please cancel your order using the instructions listed below, so that you can reorder with the correct details.
  • Our community loves when we include new and exciting releases. Having an ever-changing inventory allows us to make our products special and unique. With this limited nature of availability, we make every effort to avoid oversells or incorrect listings. However, in the event of an oversell, we are unable to offer the same product as a replacement or to offer a right to purchase in future releases.

Warranty

To complete a warranty claim, please email our Customer Service Team at help@babytula.com. Our products are handmade and may have slight variations that do not affect their use or safety. Normal wear, fabric fading, minor size differences, common/normal wrap nubs or flaws, and sewing varieties are not considered manufacturing flaws and are not covered under the warranty. In the rare instance in which there is a manufacturing issue or flaw, we will work with you to provide you with a comparable exchange. The flawed item must be returned to Baby Tula and processed by our Team. We are not responsible for warranty coverage if the product has been altered in any way. The term “altered” is defined as including, without limit, dyeing, painting, embroidery, and fabric additions or removals made after purchase. We are also not responsible for warranty coverage for any item that has been purchased secondhand.

Limited One-Year Warranty

The following products have a one-year warranty against manufacturing flaws: Explore Carriers, Free-to-Grow Carriers, Standard Carriers, Toddler Carriers, Half Buckle Carriers, Woven Wraps, Ring Slings, Kids Backpacks and Signature Carriers.

Limited 30-Day Warranty

The following products have a 30 day warranty against manufacturing flaws: Tula Blankets, Torbas, Infant Inserts, Seat Extenders, Tula Mini Toy Carriers, Cover-Ups, Hip Pouches, Lunch Bags, Shoes, Accessories and Replacement Parts.


Cancellations

Orders can only be cancelled within 6 hours of your purchase. No cancellations or changes can be made to orders placed with expedited shipping. Once an order has been sent to the warehouse and in processing it cannot be changed or canceled. If you would like to cancel your order, please follow these instructions as soon as possible. Please note, promotional/sale items are final sale (no returns, exchanges or cancellations). If cancelling a Signature Carrier, please note there will be a $15 cancellation fee. If cancelling a Signature Hip Pouch, please note there will be a $5 cancellation fee.

All cancellation requests must be emailed to help@babytula.com. The subject line of your email should read “Cancel Order #####”. Please include your order number in both the subject line of your email as well as the body of your email. Once your order has been cancelled, we are unable to reactivate that same purchase again, so please be sure to only email a cancellation request if you are sure that you do not wish to proceed with your order.

Once your order has been cancelled, you will receive a confirmation email and your refund will be processed through your original method of payment. Refunds are placed immediately, however, they may take 3 - 5 business days to be processed by your banking institution and returned to your account.


Returns & Exchanges

Any item that has been used, washed, or altered will not be accepted for any return or exchange. Promotional/sale items are final sale (no returns, exchanges or cancellations). Please allow 3-5 business days for your return to be processed.

Canvas Carriers:

Returns and Exchanges within 30 days: You may return all new and unused canvas carriers within 30 days of receipt for a full refund, or exchange the carrier for an in stock print. The customer will also be responsible for the shipping cost of returning the item to Baby Tula.

Returns of new unused items after 30 days: A 15% restocking fee will be applied to all returns and exchanges of canvas carriers between 30 and 90 days from the date of receipt. The customer will also be responsible for the shipping cost of returning the item to Tula. No returns will be allowed after 90 days, unless the One-Year Warranty applies.

Ring Slings:

You may return a new unused Tula Ring Sling within 5 days of receipt for a full refund. Exchanges of Ring Slings are only available within 30 days of receipt. The customer will also be responsible for the shipping cost of the return or exchange.

*These products have been handcrafted. Imperfections are an inherent character of this product and should not be considered as flaws.

Signature Carriers:

Tula Signature Carriers have a instantly fluid feel and beauty that is unique to woven wrap textiles. Our Signature Carriers add an elegance to the intuitive design and comfort that is common in all our carrier styles. There are no limits on our regularly scheduled Signature stockings*, you are able to purchase more than one Signature Carrier in each release. If there are multiple members if your family who love our limited Signature Carriers, or you would like an instant collection, you are able to purchase more than one Signature Carrier in each release.

*Please note: due to high demand for our Fancy Signature stockings, we enforce and 2 carrier per household limit. We have the right to cancel orders that do not abide by the rule.

You may return a new unused Signature Carrier in its original packaging within 5 days of receipt for a full refund, less the original shipping fee. The customer will also be responsible for the shipping cost of returning the item to Baby Tula. If the original packaging is not returned with the product or is not in like new condition, an additional packaging fee of $10 will be taken from the refund amount.

You may exchange a Tula Signature Carrier for non-Tula Signature Carrier products within 5 days of receipt. The customer will be responsible for the shipping cost of returning the Signature Carrier to Tula, and the cost of having the replacement item(s) shipped to the customer. Tula Signature Carriers may not be exchanged for another Tula Signature Carrier, or for an opportunity to purchase a Tula Signature Carrier at a future stocking.

Please reference our CANCELLATIONS section for our policy on cancelling a Signature Carrier order.

*These products have been handcrafted. Imperfections are an inherent character of this product and should not be considered as flaws.

Blankets:

New unused blankets that are purchased through Baby Tula directly may be returned for a full refund less the original cost of shipping, or exchanged for an in stock blanket, within 30 days of receipt. The blanket must be returned with its original packaging. The customer is responsible for the cost of returning the blanket to Tula.

Accessories:

You may return all accessories within 5 days of receipt for a full refund, less the original shipping fee or exchange the accessory for an in stock print. The customer will also be responsible for the shipping cost of returning the item to Tula. (Accessories include (but not limited to) Torbas, Infant Inserts, Replacement Parts, Seat Extenders, Tula Mini, Hooded Towels, Cover-Ups, Hip Pouches, Wrap Scrap, Shoes).

Backpacks:

Returns and Exchanges within 30 days: You may return all new and unused backpacks within 30 days of receipt for a full refund, or exchange the backpack for an in stock print. The customer will also be responsible for the shipping cost of returning the item to Baby Tula.

Returns of new unused items after 30 days: A 15% restocking fee will be applied to all returns and exchanges of backpacks between 30 and 90 days from the date of receipt. The customer will also be responsible for the shipping cost of returning the item to Tula. No returns will be allowed after 90 days, unless the One-Year Warranty applies.

Promotional/Sale Items:

Promotional/sale items are final sale (no returns, exchanges or cancellations - partial or full). Promotions can not be retroactively applied to previous orders.

* Baby Tula's terms and conditions are subject to change.